Return Policy

In Short

We accept returns only for products that arrive damaged or defective. Because every piece is handwoven and made in small batches, we are not able to accept returns for change of mind, colour preference, or fit.

When a Return Is Accepted

You are eligible for a replacement or refund if:

The product arrived torn, stained, or physically damaged.
The product has a genuine weaving or dyeing defect.
You received a different product from the one you ordered.
An item listed in your order was missing from the parcel.

When a Return Is Not Accepted

Change of mind after delivery.
Size, drape, or fit preference — please see our size guide before ordering.
Slight variation in colour or texture. Handloom fabric and screen calibration both vary; small irregularities are a mark of handcraft, not a defect.
Products that have been worn, washed, altered, or used.
Items returned without their original tags and packaging.

How to Report a Damaged Item

Your order ID (for example WD-4820193).
Clear photographs of the damage or defect.
A photograph of the unopened parcel, if it arrived damaged.

An unboxing video helps us resolve claims fastest, and is required for missing-item reports.

Refunds

Once we receive and inspect the returned item at our Kochi warehouse, we will confirm the outcome and process an approved refund to your original payment method within 5–7 business days. Where you prefer, we will send a replacement instead, subject to availability.

Cancellations

Orders can be cancelled free of charge until they are dispatched. Message us on WhatsApp with your order ID and we will refund you in full. Once an order has shipped, it can no longer be cancelled.